ac63 Privacy Policy

This Privacy Policy applies to all personal data collected by ac63 ("ac63", "we", "us", "our") in connection with the operation of the ac63 online casino and sports betting platform, accessible at https://ac63.net and any associated mobile interfaces. It applies to all registered players, prospective players, and visitors to the ac63 website, regardless of the device or network used to access the platform.

For the purposes of this Policy, ac63 acts as the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed. If you have any questions about this Policy or wish to exercise any of your privacy rights, you may contact the ac63 data team via:

• Live chat: Available 24/7 inside your ac63 account dashboard.
• Email (non-clickable): [email protected] — responses within 24 hours, Bangladesh Standard Time (UTC+6).

This Policy is written in English, which is the official language of the ac63 platform. In the event of any inconsistency between this English version and any translated version provided for convenience, the English version shall prevail.

ac63 collects personal data from you through several channels: directly when you register or interact with the platform, automatically when you browse or play, and from third parties such as payment processors and identity verification services. The categories of personal data we collect are as follows:

ac63 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly necessary for age and identity verification. Where identity documents contain such incidental information, it is not extracted or processed for any purpose beyond verification.

Data from Minors: ac63 does not knowingly collect any personal data from individuals under the age of 18. If we discover that personal data belonging to a person under 18 has been submitted, we will delete it immediately and close the associated account.

ac63 processes your personal data only where a valid lawful basis exists. Depending on the specific processing activity, we rely on one or more of the following bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your ac63 account. This includes verifying your identity, processing deposits and withdrawals, and recording your betting activity.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and fraud prevention measures.
• Legitimate interests: Processing carried out to pursue ac63's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. This includes platform security monitoring, fraud detection, abuse prevention, and general business analytics.
• Consent: Processing based on your freely given, specific, and informed consent. This applies primarily to non-essential marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ac63 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your player account, verify your identity and age, and maintain accurate account records throughout your time with ac63.
• Payment processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and supported Bangladesh bank accounts, and to process withdrawal requests to your verified payment method.
• Platform delivery: To provide access to casino games (slots, live casino, Relax Fishing, Vivo Live), sports betting markets (including BPL cricket, T20 World Cup, IPL), and all other ac63 services.
• Customer support: To respond to your queries, complaints, and requests via live chat and email. Chat transcripts are retained to maintain a consistent support experience and for quality assurance.
• Responsible gaming compliance: To enforce the deposit limits, session reminders, and self-exclusion settings you configure in your account, and to monitor your gaming patterns for signs of problem gambling in accordance with our Responsible Gaming obligations.
• Fraud and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in the ac63 Terms & Conditions.
• Legal compliance: To fulfil our obligations under applicable anti-money laundering laws, age verification requirements, and any other legal obligations that apply to online gaming operators serving the Bangladesh market.
• Service improvement: To analyse aggregated, anonymised platform usage data to improve the ac63 user experience, optimise game offerings, and develop new features.
• Marketing communications (consent-based): To send you promotional offers, bonus alerts, and seasonal promotions — such as BPL cricket specials, Eid offers, and Pohela Boishakh promotions — where you have provided your consent to receive such communications. You may opt out at any time.

ac63 does not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review.

ac63 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: We share transaction-related data with bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposit and withdrawal requests. These providers process your data under their own privacy policies and security standards.
• Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your player session identifier and game activity data as part of delivering their games on the ac63 platform. No identity or payment data is shared with game studios.
• Identity verification services: Where ac63 uses third-party KYC verification tools to cross-reference identity documents, only the minimum required data is shared with those services under strict data processing agreements.
• Fraud prevention and security partners: Technical data such as IP addresses and device fingerprints may be shared with fraud detection services to identify and block suspicious activity across the platform.
• Legal and regulatory authorities: ac63 will disclose personal data to law enforcement, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or to protect the rights and safety of ac63 and its players. ac63 will notify you of any such disclosure where permitted by law.
• Business successors: In the event of a merger, acquisition, or sale of substantially all of ac63's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights will be preserved.

ac63 uses cookies and similar technologies (including local storage and session storage) to operate the platform, maintain your login session, remember your preferences, and understand how players interact with the site. The following categories of cookies are used:

To manage or delete cookies, visit the settings or preferences menu of your web browser. Please note that disabling functional or analytical cookies will not prevent you from using ac63, but some features may behave differently or require you to re-enter preferences on each visit.

ac63 does not use third-party advertising or retargeting cookies. No data collected via cookies on the ac63 platform is shared with advertising networks.

ac63 retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Active account data: Retained for the duration of your ac63 account plus a minimum of 5 years following account closure, to satisfy anti-money laundering and fraud investigation requirements.
• KYC / identity verification documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable law. Documents are stored in an encrypted, access-controlled environment.
• Financial transaction records: All deposit and withdrawal records are retained for a minimum of 5 years for AML compliance and dispute resolution purposes.
• Customer support communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the last interaction, or longer if the matter relates to an ongoing dispute or investigation.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your account and for 2 years following account closure or withdrawal of consent.
• Technical / server log data: IP address logs and device fingerprint data are retained for up to 12 months and then anonymised or deleted, unless retained as part of a fraud investigation.

When personal data is no longer required, ac63 will securely delete or anonymise it in accordance with industry-standard data disposal procedures.

As a player and data subject, you have the following rights with respect to the personal data that ac63 holds about you. To exercise any of these rights, contact the ac63 support team via live chat or email at [email protected]. We will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of all personal data that ac63 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data ac63 holds about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure ("right to be forgotten"): You may request that ac63 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. Note that this right is subject to ac63's legal obligations — we may be required to retain certain records (e.g., financial transaction data) regardless of an erasure request.
• Right to restriction of processing: In certain circumstances you may request that ac63 restrict the processing of your data while a correction request or objection is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to marketing, ac63 will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ac63 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and ac63 servers.
• Encryption at rest for all sensitive stored data, including KYC documents, financial records, and account credentials.
• Access controls and role-based permissions ensuring that only authorised ac63 personnel can access personal data, and only to the extent required for their specific role.
• Multi-factor authentication for all internal systems holding player data, preventing unauthorised internal access.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities.
• 24/7 platform monitoring by our dedicated security team to detect and respond to suspicious activity in real time.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, ac63 will notify affected players without undue delay and will take all reasonable steps to contain the breach and minimise its impact.

Your Responsibility: You are responsible for keeping your ac63 account credentials — including your password and any OTPs sent to your Bangladesh mobile number — strictly confidential. ac63 will never ask for your password via email, SMS, or live chat. If you receive any such request purporting to be from ac63, treat it as fraudulent and contact our support team immediately.

ac63 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the effective date at the top of this page and notify registered players via email or an in-platform notification prior to the changes taking effect.

We encourage all ac63 players to review this Privacy Policy periodically to stay informed about how we protect their personal data. Your continued use of the ac63 platform following notification of any changes constitutes acceptance of the updated Policy.

If you have any questions about this Privacy Policy, or if you wish to make a complaint about how ac63 has handled your personal data, please contact us in the first instance via live chat or at [email protected] (non-clickable). We take all privacy complaints seriously and will investigate and respond within 30 days of receipt.