ac63 Responsible
Gaming Commitment

ac63 is an online casino and sports betting platform built for players across Bangladesh who enjoy gambling as a recreational activity. We recognise that for the vast majority of our players — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar — gambling is exactly that: a form of entertainment they engage with responsibly and within their means.

We also recognise that for a small number of people, gambling can become problematic. Problem gambling can cause real harm to individuals and their families, regardless of income level, background, or how long they have been playing. ac63 takes that reality seriously, and our responsible gaming framework is designed to give every player the information, tools, and support they need to stay in control.

Our responsible gaming commitment includes the following core principles:

• Transparency: We clearly communicate the odds, rules, and house edge for every game on the ac63 platform. Gambling should never be entered into with unrealistic expectations.
• Player empowerment: Every ac63 player has access to self-management tools — deposit limits, time-outs, and self-exclusion — that can be activated instantly without requiring approval from our team.
• Proactive monitoring: ac63 monitors player behaviour for patterns associated with problem gambling. Where we identify a concern, our team may reach out to offer support and information.
• No targeting of vulnerable players: ac63 does not direct promotional offers or bonus communications at players who have set deposit limits, activated time-outs, or previously self-excluded.
• Staff training: Our support team is trained to recognise signs of problem gambling and to respond with empathy, accurate information, and appropriate referrals.

ac63 operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotion on the ac63 platform. This policy applies to all players in Bangladesh without exception.

Age Verification: During the registration process, all players are required to provide accurate date of birth information. ac63 conducts Know Your Customer (KYC) verification checks that include age confirmation. Players who cannot confirm they are 18 or older will have their accounts suspended and any deposited funds returned in full.

Protecting Minors: If you share a device with younger family members, we strongly encourage you to:

• Never save your ac63 login credentials on shared devices.
• Always log out of your ac63 account when you are finished playing.
• Use device-level parental controls to restrict access to gambling websites.
• Keep your ac63 password confidential and unique — do not share it with anyone.

If you suspect that a person under the age of 18 has registered or is using an ac63 account, please contact our support team immediately via live chat or at [email protected]. We will investigate and take appropriate action without delay.

One of the most effective ways to stay in control of your gambling is to set a hard cap on how much money you deposit into your ac63 account. ac63 provides three deposit limit timeframes, all of which can be configured independently:

To set or amend a deposit limit, log in to your ac63 account and navigate to the Responsible Gaming section of your account settings. Limit reductions take effect immediately. If you wish to increase a limit, the new higher limit will only come into force after a mandatory 7-day reflection period — this delay is intentional and cannot be waived.

Deposit limits apply across all payment methods available to Bangladesh players, including bKash, Nagad, Rocket, and Upay. Once your limit is reached for the relevant period, further deposits will be declined until the period resets or a new (lower) limit is applied.

A time-out is a short-term break from gambling that gives you space to reflect on your habits without the pressure of a permanent account closure. ac63 offers the following time-out durations:

• 24 hours — a single-day pause, useful after an unexpectedly long or costly session.
• 1 week — a 7-day break, suitable for players who want a brief reset.
• 1 month — a 30-day cool-off period for players who need more extended time away.
• 6 weeks — the maximum time-out period before transitioning to self-exclusion options.

During a time-out, your ac63 account will be locked for gambling and you will not receive any promotional communications from us. However, your account will remain active in the sense that you can still access the cashier to withdraw any remaining balance.

Important: Time-out periods cannot be shortened or cancelled once activated. If you attempt to contact support to have a time-out removed early, our team is instructed to decline the request and offer additional support resources instead. This policy exists to protect you.

Self-exclusion is the strongest responsible gaming tool available on the ac63 platform. It is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem. When you self-exclude, your ac63 account is closed and you will be blocked from re-registering for the duration of your exclusion period.

ac63 offers the following self-exclusion options:

• 6-month exclusion: Your account is closed for a minimum of 6 months. At the end of this period, you may request reinstatement, but a mandatory cooling period and support check-in apply before the account can be reopened.
• 1-year exclusion: A full 12-month account closure. Suitable for players who need a sustained period of support and recovery.
• 5-year exclusion: An extended exclusion period for players with a serious gambling problem who require long-term separation from gambling platforms.
• Permanent exclusion: A lifetime account closure with no possibility of reinstatement. This option is irreversible and is recommended for players who have decided that gambling is not compatible with their long-term wellbeing.

To activate self-exclusion, contact the ac63 support team via live chat or email at [email protected]. Our team will process your request immediately and confirm the closure by email. Any balance remaining in your account at the time of exclusion will be returned to your verified payment method (bKash, Nagad, Rocket, or Upay).

Problem gambling does not always look the way people expect. It rarely begins with dramatic losses — more often, it starts quietly, with small habit changes that gradually escalate. Being honest with yourself about your gambling behaviour is one of the most important steps toward maintaining control.

The following warning signs may indicate that gambling is becoming a problem. Review this checklist honestly:

If you answered yes to two or more of the questions above, we strongly encourage you to take a time-out or activate self-exclusion and to reach out for professional support. Acknowledging the problem is the first and most important step. ac63's support team is available 24/7 and will respond with empathy and practical guidance, not judgement.

You do not need to face a gambling problem alone. Support is available at every stage — whether you are just starting to feel concerned about your habits, or whether gambling has already caused significant harm in your life. The following options are available to ac63 players in Bangladesh:

For the majority of ac63 players, gambling remains a safe and enjoyable pastime. The following practical habits help keep it that way:

• Set a budget before you play and treat it as an entertainment expense — money spent, not invested. Use ac63's deposit limits to enforce this budget automatically.
• Never chase losses. If you have reached your budget for the day or session, close the browser or app and do something else. Tomorrow is a new day, and no bet placed tonight is going to reliably recover today's losses.
• Take regular breaks. Even a 10-minute break between sessions helps you maintain perspective and prevents the kind of sustained play that leads to impulsive decisions.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. Spending time on cricket, football, family, fitness, or cultural activities like Eid celebrations and Pohela Boishakh events keeps gambling in its proper perspective.
• Do not play when emotional or under the influence. Making gambling decisions while stressed, angry, upset, or intoxicated significantly increases the risk of impulsive overspending. If you are having a difficult day, consider using a time-out rather than logging in to ac63.
• Understand that outcomes are random. Casino games — slots, live tables, Relax Fishing, Vivo Live — are governed by certified random number generators. Past results have no bearing on future outcomes. There is no system, strategy, or "hot streak" that changes the fundamental odds of the game.
• Keep gambling money separate from money designated for rent, food, transportation, or other essential expenses. If you use bKash or Nagad for deposits, consider using a separate wallet or account allocated specifically for entertainment spending.
• Review your history regularly. ac63 provides a full transaction and betting history in your account dashboard. Reviewing this periodically helps you stay honest about how much time and money you are actually spending.